Guarantees:

The guarantee for each accounts service program is specific to the type of pest problems that the account is having. For exact outline of each service programs guarantees, refer to the guarantee listed in the "insect information" outline.


On Time Guarantee:

The service technician will arrive at the account within the time frame set up for that account. If the technician is even one minute late, then a five dollar discount will be given to that account for that months service.
Limitations:

1. Due to the fact that each account which begins service with the Bugyman Exterminators is given a time frame that they can expect us to arrive within, the technician is allowed to arrive any time within that time frame (ie. If a customers time for service is between 9:00 and 11:00 am, then the technician can arrive at the customers service location anytime within that time frame, wether it be 9:00, 10:59 or 11:00 sharp).
2. The On Time Guarantee is canceled if either the technician or the customer sets up another time frame for a specific service day by verbal or written communication that is other than the original service time frame (ie. A customers regular service time is between 9:00 and 11:00 am and either the technician or the customer contacts the other and arranges the service to take place at 12:30 and 1:00 pm, then the original service On Time Guarantee is not valid for that service to take place between 9:00 and 11:00, but the new pre arranged 12:30 and 1:00 pm time frame is recognized as the On Time Guaranteed arrival time).
3. If the service technician arrives at the customers location within that customers time frame and the customer is not there to receive service, and the customer calls to have the technician return to perform the service at a latter time, then the On Time Guarantee is canceled for that months service (ie. A customers regular service time is between 9:00 and 11:00 am and the technician finds the customer not home when he arrives at 9:30. Latter that day the customer calls to request that the technician return at 3:00 pm to provide service. Neither the original time frame or the new rescheduled time of 3:00 pm will be given an On Time Guarantee. The reason the rescheduled time is not guaranteed is because the technician may be servicing other accounts during that time and could be late on arrival to return to perform service for the 3:00 pm time).