THE BUGYMAN EXTERMINATORS

Service Programs: Residential

Pest management can be defined as a system integrating preventive and corrective measures to keep pests from causing significant problems. In any type of pest management system, these objectives should be accomplished at the lowest possible cost, with minimum risk or hazard to man and the desirable components of his environment. Manipulating the factors which limit the reproductive and survival potential of each pest is the key to effective pest management. This usually involves the use of pesticides, but as a pest management firm, our technicians are trained to first turn to sanitation as a control device. Removing the food, water and shelter of pests have a very significant impact on controlling pest populations by itself. And when integrated with appropriate chemical control measures, a more lasting control is possible.

Each pest management job must be analyzed separately, and five basic steps are involved:.

1.Inspection.
Inspection is essential to solving pest problems. It includes asking questions of you and examining your premises thoroughly to learn as much as possible about the problem. During the inspection, the technician will look for the harborage areas of pests, any conditions of moisture, heat or darkness which favor infestations, food and water that can be utilized by the pests, the most probable ways that the pest is entering the premises, and the evidence of infestation (such as damage, droppings, tracks, as well as actual specimens or their cast skins). The inspection will also give the technician some idea of the measures that may or may not be used as well as safety precautions that may be necessary.

2.Identification.
Positive and accurate identification many times is the key to the success of the program due to the fact that all pests are different in nature and in habitat. All pests have unique characteristics which make them a pest. One may only cause problems while in the beginning of there life cycle, others may be a concern only while laying there eggs on items which may become damaged, while others are a concern and a health hazard throughout all stages of there existence. So it is very important to know the problem before going after the solution.

3. Recommendation.
Recommendation of how we can help you eliminate the pest problem will be made after the inspection and all the facts surrounding the problem are known. The recommendation will include two things:
* what material we will be using and in what areas it will be applied.
* what you should do in the way of harborage elimination, building repairs, as well as any sanitation measures that should be done in order to assist in effective control of the pest.

4.Treatment.
Treatment may include sanitation and harborage removal services, the use of traps or other devices to catch or prevent pests from entering your premises, as well as using pesticides. The pesticide chosen will be the type that is most effective in controlling your specific pest and will be applied correctly and in a safe manner. The technician will apply a barrier along the exterior base of your home, around all ground level windows, along any patio areas, in all overhead corners and eves which pests may harborage, around electrical boxes and water meters where pests often hide, along the foundation of all fenced areas, as well as any other area that the technician may find necessary to service. The technician will most likely want to apply a barrier along the anterior of your home as well as the upper corners of each room where pests often live. For your benefit, it is recommended that you offer him access to as much of your home as possible by pulling movable items away from the baseboards so he can serve you best.

5.Evaluation.
Generally, the best way to serve you is on a monthly service program. The reason why is because the technician will be able to evaluate the effectiveness of your pest management program by re-inspecting your place to determine the effectiveness of any recommendations he may have given you as well as evaluating the effectiveness of the treatment of material.


Guarantees:

The guarantee for each accounts service program is specific to the type of pest problems that the account is having. For exact outline of each service programs guarantees, refer to the guarantee listed in the "insect information" outline.


On Time Guarantee:

The service technician will arrive at the account within the time frame set up for that account. If the technician is even one minute late, then a five dollar discount will be given to that account for that months service.
Limitations:

1. Due to the fact that each account which begins service with the Bugyman Exterminators is given a time frame that they can expect us to arrive within, the technician is allowed to arrive any time within that time frame (ie. If a customers time for service is between 9:00 and 11:00 am, then the technician can arrive at the customers service location anytime within that time frame, wether it be 9:00, 10:59 or 11:00 sharp).
2. The On Time Guarantee is canceled if either the technician or the customer sets up another time frame for a specific service day by verbal or written communication that is other than the original service time frame (ie. A customers regular service time is between 9:00 and 11:00 am and either the technician or the customer contacts the other and arranges the service to take place at 12:30 and 1:00 pm, then the original service On Time Guarantee is not valid for that service to take place between 9:00 and 11:00, but the new pre arranged 12:30 and 1:00 pm time frame is recognized as the On Time Guaranteed arrival time).
3. If the service technician arrives at the customers location within that customers time frame and the customer is not there to receive service, and the customer calls to have the technician return to perform the service at a latter time, then the On Time Guarantee is canceled for that months service (ie. A customers regular service time is between 9:00 and 11:00 am and the technician finds the customer not home when he arrives at 9:30. Latter that day the customer calls to request that the technician return at 3:00 pm to provide service. Neither the original time frame or the new rescheduled time of 3:00 pm will be given an On Time Guarantee. The reason the rescheduled time is not guaranteed is because the technician may be servicing other accounts during that time and could be late on arrival to return to perform service for the 3:00 pm time).

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Last modified: January 14, 1998